Best Reliable Computer

HP

Coinciding with the emergence of a new line on the monitor of my HP DV8000, I want to present a possible cause for the problem of the stripes. According to a

Italian blog entry stripes on the HP, it seems that the problem is a memory chip BGA package due to its proximity to a heat source, some of his contacts, salaries and cause streaks .
The BGA or Ball Grid Array means that the chip instead of having pins that are soldered on printed circuit board has contact points with a ball of tin located on the surface of the device as you can see in the picture below.



To solder the chip on the motherboard chip sets on the board and applies hot air, which makes the balls are based chip tin and is soldered to the printed circuit contact. These pins are hidden under the chip and are inaccessible to repair. To repair a false contact in this type of package is to remove the chip, clean all contacts and printed circuit chip and has set back the balls of tin in the chip for welding.

The following video I found on youtube can be seen as removing a chip of these with hot air.



And the next machine you can see a ball of tin recreating the chip.



Anyway, assuming the cause of the stripes is the memory chip, does not explain why the lines do not appear when you connect an external monitor to the VGA or why some users are saying that the repair by HP consisted in replacing the LCD panel.

Claim Married Or Single

SAT or impasse

As I mentioned in the previous post and as directed by the operator of HP service assurance, I submitted a complaint from the "other questions, comments or suggestions."

The answer was as follows:

Dear Customer.

Thank you for contacting HP.

Regarding the query raised on his laptop with the evidence it would need a repair done.
have not established any breach of origin DV8026EA equipment so that manufacturing date appears to us out of warranty.
You realize you can repair it using the following link:

etc, etc ...

words sent to me again without warranty repair department, where I explain the case again sends me to the warranty service department where I again say that the team has no home and no failure if I have any complaint type from the "other issues, comments or suggestions" from the HP website.


Next step will be to report the case to the consumer protection office in my city.

will continue reporting.

Ensure Meal Replacement

HP's first response

I have been in contact with HP to make my case. I've done since the form can be found on HP's website in the support section of the support option online. HP responds
email saying the team is fura guarantee that this repair be done on a budget. That call 952028677 to manage the repair.

I call the number and I answered the department of "non-warranty repairs." I expose my case and told me to call the 902010059 which are secured desk and they now tell me if there is any extended warranty to cover this defect. This issue

ask me all the details of equipment and the operator tells me that if a manufacturing defect, HP does an extended warranty for that problem. After consulting his book informs me that is not aware of any defect in this model of laptop that can benefit from the extended warranty.

From the same department I suggest making a complaint, but I do not go with anyone or give me any number to call. The complaint has to do from the support site of HP in the "other questions, comments or suggestions."

The complaint is made. Now have to wait.