As I mentioned in the previous post and as directed by the operator of HP service assurance, I submitted a complaint from the "other questions, comments or suggestions."
The answer was as follows:
Dear Customer.
Thank you for contacting HP.
Regarding the query raised on his laptop with the evidence it would need a repair done.
have not established any breach of origin DV8026EA equipment so that manufacturing date appears to us out of warranty.
You realize you can repair it using the following link:
etc, etc ...
words sent to me again without warranty repair department, where I explain the case again sends me to the warranty service department where I again say that the team has no home and no failure if I have any complaint type from the "other issues, comments or suggestions" from the HP website.
Next step will be to report the case to the consumer protection office in my city.
will continue reporting.
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